Your privacy protection is of utmost importance to Us at KIMS Health Care Management Limited and its subsidiaries (collectively referred to as ‘KIMSHEALTH’, ‘We’, ‘Us’, or ‘Our’) and We take due care and protection of the information We receive from users (registered and unregistered) of Our website and/or Our services (i.e., patients and hospital visitors) and third-party contractors engaged by Us (collectively referred to as ‘You’ or ‘Your’).
This privacy policy (‘Privacy Policy’) applies to the collection, use, storage, processing, retention, disclosure, and transfer of Your personal information or data (as defined under applicable laws) and sensitive personal information or data (as defined under applicable laws to mean personal information that consists of passwords; financial information such as bank account details, credit or debit card details, or other payment instrument details; physical, physiological, and mental health condition; sexual orientation; medical records and history; and biometric information) by KIMSHEALTH for the purposes mentioned in this Privacy Policy.
We only collect personal information when we truly need it to provide better services to You. We collect it by fair and lawful means, with Your knowledge and consent. Through this Privacy Policy, We also let You know why We’re collecting it and how it will be used.
We acquire Your personal information directly from You, from third parties, or automatically through Our website or web applications or when You communicate with Us through email or other online media or when You visit any of the KIMSHEALTH hospitals or avail any of the services offered at any of the KIMSHEALTH hospitals.
The information that We typically collect from all of You includes:
In addition to the above, We may collect the following categories of information from patients / hospital visitors (as applicable):
We may also collect the following information from You if You use our website:
We may also collect the following additional information from third-party contractors such as PAN, GST, etc.
The data is collected by various methods as set out below:
We collect your Information when You access our website or communicate with us through email or other digital channels or when You visit Our facilities physically at the time of registration or at the time of availing any of Our services. Personal information of employees, interns, consultants, and contractors is collected and processed during the course of their engagement.
By navigating to Our Website and thereafter, by providing Us Your personal information or availing services of KIMSHEALTH or by making use of the facilities provided by the website/mobile application, it is agreed by You that You have provided Your personal information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any personal and sensitive personal information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy. However, We shall not be liable for any loss that may happen to You owing to the provision of wrongful personal information by You.
You are free to refuse Our request for Your personal information, with the understanding that We may be unable to provide You with some of Your desired services.
By sharing the information, or clicking on “I agree” or accepting any other documentation provided, you consent to the use of the information for the purposes mentioned in this Policy.
We may use personal information to:
Collection and processing of Aadhaar information: We may collect Aadhaar information from You for identification purposes. Please note that it is not mandatory for You to provide Your Aadhaar details for identification purposes, and You may provide other identification documents such as PAN card, passport, or driving license. However, We shall inform You in case collection of Aadhaar information is mandatory for the purpose of compliance with applicable law. We will not be sharing Your Aadhaar details further with third parties without Your consent. We do not retain Your Aadhaar details longer than required for the purposes mentioned above and will keep such details secure and confidential in accordance with applicable laws.
The data/personal information may be disclosed or shared with third parties (such as insurance third-party administrators, insurance companies, third-party service providers, business associates) for the following purposes:
Once You have consented to share Your personal information with Us, You authorize Us to exchange, transfer, share, part with all or any of Your personal information, across the world with Our affiliates/agents/third-party service providers/partners/banks and financial institutions or any other persons, for the purposes specified under this Privacy Policy or as may be required by applicable law.
Any such sharing or disclosure of personal and sensitive personal information is only to entities/individuals who adhere to the same levels of security standards as maintained by Us, to ensure the security, integrity, and privacy of Your sensitive personal information.
We don’t share any personally identifying information publicly or with non-affiliate third-parties, except as specified in this Privacy Policy or when required to by applicable laws.
Our website may link to external sites that are not operated by Us. Please be aware that We have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
We only retain collected information including Aadhaar information for as long as necessary to provide You with Your requested service or as is otherwise required under applicable law. What data We store, We’ll protect using commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
To protect Your personal information from unauthorized access and use, we use security measures that comply with Indian law. We have implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal information We collect including computer safeguards, data and database encrypting, and secured files and buildings.
We use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect the transmission of personal information We collect online. When you type in sensitive information, it will be automatically converted into secure codes before being securely dispatched over the internet. All electronic personal data that we maintain in databases is securely stored and further protected through our use of appropriate access controls.
The data collected is stored in our servers situated at KIMS Health Care Management Limited at Kumarapuram Poonthi Road, Anamukham P B, Anayara P.O., Trivandrum – 695029
At any time, You can request access to Your personal information to review any such information that You have supplied. You may modify or delete any such information that has been found to be inaccurate or incomplete during such review.
KIMSHEALTH will respond to such requests as soon as possible after confirming the authenticity of the requestor and the request.
You may also withdraw Your consent in relation to processing of any sensitive personal information that You have provided to Us, by contacting Our Grievance Officer. Please note, however, that this may affect our ability to provide You with services and may therefore lead to discontinuation of such services for which this information was being used for, at Our sole discretion.
“Other Information” is any information other than personal information that does not reveal Your specific identity or does not directly relate to an individual.
How We Collect and Use Other Information:
Social Media Sites: KIMSHEALTH provides experiences on social media platforms such as Facebook®, Twitter® and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content You post, such as pictures, information, opinions, or any personal information that You make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those platforms. Please refer to them to better understand Your rights and obligations with regard to such content.
You may contact Our Grievance Officer if You have any concerns or questions regarding Our Privacy Policy. The name and address of the officer are as below:
Name: Mr. Bejoy V S
Email:grievanceofficer@kimshealth.org
We may amend the Privacy Policy from time to time. Any such amendment will be posted on Our website and Our internal portal (intranet). We may not be able to separately notify You of the revisions each time that we make them. We encourage You to check this page periodically for amendments to the Privacy Policy to understand how it affects the use of Your personal information. We will not be responsible for Your failure to remain informed about such changes. We will obtain explicit consent from You for changes to this Privacy Policy, where required under applicable data protection laws.
